Academic Catalog

General Education Student Learning Outcomes and Indicators

Chandler-Gilbert Community College’s General Education Student Learning Outcomes (SLOs) express a shared, college-wide articulation of expectations for all degree and certificate recipients. The SLOs represent a profile of our students at completion of their credential, and as such, also represent a promise to our students, their families, and our community.

Students acquire knowledge, attitudes, and skills through their coursework and in co-curricular activities. When students graduate with a degree or certificate, transfer to a university, or enter the workforce, they should have met the four Student Learning Outcomes presented below. The learning outcomes are intended to be student-centered and flexible enough to be measured using multiple forms of assessment across multiple fields of study and student experiences, both curricular and co-curricular.

In accordance with CGCC’s mission and vision for student learning and development, it is the expectation that all academic disciplines will teach and assess the General Education Student Learning Outcomes in a manner appropriate to their field of study.

The assessment of student learning in all academic programs at Chandler-Gilbert Community College is a cornerstone measure of institutional effectiveness. The intent of the Student Learning Outcomes Assessment process is to evaluate the effectiveness of the General Education Program, and General Education courses, in developing the broad-based academic skills and values that exemplify a degree in higher education. Assessment planning and reporting is an essential component of CGCC’s process for measuring student learning in all of its course modalities. This process aligns with the Higher Learning Commission Criterion 4 by which CGCC is measured on a routine basis.

Student Learning Outcomes directly describe what a student is expected to learn as a result of participating in academic activities or experiences at the College. They focus on knowledge gained, skills and abilities acquired and demonstrated, and attitudes or values changed. Our Student Learning Outcome assessment approach is embedded in a larger practice of continuous improvement that values authentic and meaningful evidence in planning and implementing instructional changes with the ultimate goal of improving student learning.

In general, the Student Learning Outcomes Assessment process consists of three major components:

  • Defining the most important goals for students to achieve as a result of participating in an academic experience (outcomes).
  • Evaluating how well students are actually achieving those goals (assessment).
  • Applying the results to improve the academic experience (closing the loop).

The faculty of CGCC have identified four General Education Student Learning Outcomes:

Critical Thinking

Critical thinking is the process of appropriately analyzing, evaluating, applying and synthesizing information. It is characterized by reflection, connection of new information to existing knowledge and reasoned judgment.


  • CT.1: Application
    • Students can apply knowledge and skills in a different context or situation or task.
  • CT.2: Analysis
    • Students can organize information into its component parts.
    • Students can identify relationships within information and its component parts.
  • CT.3: Synthesis
    • Students can assemble parts or components to create a whole.
    • Students can originate through the use of parts or components.
  • CT.4: Evaluation
    • Students can assess the relative value of ideas and information.
    • Students can justify their conclusions.

Oral Communication

Effective speech communication is the purposeful development, expression, and reception of a message through oral and nonverbal means.


  • OC.1: Message Delivery
    • Adapt the delivery of the message in context.
    • How thorough and with what completion have students adapted the delivery of the message in context?
  • OC.2: Audience Analysis
    • Adapt the message for an audience.
    • How effectively have students adapted the message for an audience?
  • OC.3 Message Purpose
    • Adapt the message to meet the purpose(s)
    • How effectively and consistently have students adapted the message to meet the purpose(s)?
  • OC.4: Verbal Interaction
    • Adapt effective language in the conveyance of ideas and information.
    • How effectively and with what quality have students adapted language in the conveyance of ideas and information?
  • OC.5: Non-Verbal Interaction
    • Utilize Paralanguage (tone, rate, volume, inflection, etc.).
    • Utilize Kinesics (facial expression, gestures, and overall movement).
    • How well can students apply Paralanguage and Kinesics?
  • OC.6: Presentation Graphics Support
    • Apply graphics to support presentation.
    • How effectively do students apply graphics support to the presentation?

Information Literacy

Information literacy is the set of integrated abilities encompassing the reflective discovery of information, the understanding of how information is produced and valued, and the use of information in creating new knowledge and participating ethically in communities of learning.


  • Inquiry Process
    • IL.1.A: Adapt the delivery of the message in context.
    • IL.1.B: How thorough and with what completion have students adapted the delivery of the message in context?
    • IL.1.C: Formulate questions for research based on gaps or on reexamination of conflicting information.
    • IL.1.D: Determine an appropriate scope of investigation.
    • IL.1.E: Organize information in meaningful ways.
    • IL.1.F: Determine the initial scope of the task required to meet their information needs.
    • IL.1.G: Match information needs and search strategies to appropriate search tools.
  • Contextual Authority
    • IL.2.A: Monitor gathered information and assess for gaps or weaknesses or multiple perspectives.
    • IL.2.B: Analyze materials for audience, context, and purpose.
    • IL.2.C: Determine the credibility of sources based on author, content, format, assignment need, etc.
  • Creation Process
    • IL.3.A: Contribute to scholarly conversation at an appropriate level.
    • IL.3.B: Synthesize ideas gathered from multiple sources.
    • IL.3.C: Draw reasonable conclusions founded on the analysis of information.
    • IL.3.D: Develop an understanding that their own choices impact the purpose for which the information product will be used and the message it conveys.
  • Ethical Use
    • IL.4.A: Give credit to ideas of others through proper citation and attribution.

Personal Development

Personal development involves engaging in life-long learning processes resulting in behaviors promoting student success as well as contributing to building a more equitable, empowered community and society in general through informed decision-making and responsible actions.

For proficiency, students will demonstrate the following as appropriate to discipline, course, or level of engagement:


  • PD.1: Recognizing learning as part of a process that includes continued development while identifying lessons learned and strategies for improvement.
  • PD.2: Setting and monitoring short term and long-term goals.
  • PD.3: Recognizing the role of behaviors, emotions, attitudes, and relationships in personal, academic, and community success and well-being.
  • PD.4: Engaging in reciprocal process(es) that lead to identifying and seeking deeper understandings of community needs and stakeholders.
  • PD.5: Contributing to the building/shaping of a more equitable, empowered community and society by developing positive relationships based on mutual respect and understanding.
  • PD.6: Collaborating with community stakeholders identifying/creating plan(s) of action responding to identified needs based on informed decision-making.
  • PD.7: Identifying actions taken to better one’s self, community, and society based on informed decision-making.
  • PD.8: Engaging in ethical and responsible actions that are mutually beneficial to all stakeholders.

Each of the Student Learning Outcomes are operationalized by a series of outcome indicators. Student performance on these indicators is measured to determine achievement of Student Learning Outcomes. Residential faculty members in each discipline have selected the outcome(s) and indicators for each of our courses in accordance with their Division Academic Assessment Plans. As courses are assessed at CGCC, its Dual Enrollment counterparts must also be assessed. Additionally, faculty have projected course assessment “cycles” for coming semesters and academic years.