Desktop Support, Certificate of Completion
Certificate of Completion: CCL 5043
19-22 Credits
Program Contact
Scott Miller | 480-857-5536 | scott.miller@cgc.edu
Program Description
The Certificate of Completion (CCL) in Desktop Support program is designed to prepare students for entry-level computer maintenance, help desk, and network technician jobs. The classes focus on the development of knowledge and skills in computer, network, and security technologies, as well as the interpersonal skills in customer service/technical support needed to be successful within the industry. Depending on course selection, this program helps prepare students for the CompTIA A+, CompTIA Network+, and/or CompTIA Linux+ certification exams. Students who complete this program may seek employment in a variety of environments. Students can also pursue additional Certificates of Completion (CCLs) in a variety of specializations within the information technology field to deepen their knowledge and skills and help prepare them for multiple industry certification examinations. An Associate in Applied Science (AAS) in Network and Systems Administration is also available.
Program Notes
Students must earn a grade of “C” or better in all courses in the program. Overall program minimum GPA = 2.00.
Courses within any of the following prefixes must be taken within five (5) years prior to completion of the program to be applied toward this award: AIM, BPC, CIS, CLD, CNT, CSC, ITS, and MST.
++ indicates any suffixed course may be selected.
Program Requirements
Program Prerequisites: None
| Code | Title | Credits |
|---|---|---|
| Required Courses | ||
| BPC170 | A+ Exam Prep: Computer Hardware Configuration and Support | 3 |
| BPC270 | A+ Exam Prep: Operating System Configuration and Support | 3 |
| CIS102DA | Customer User Support | 3 |
| CIS105 | Survey of Computer Information Systems | 3 |
| CIS126DL | Linux Operating System | 3 |
| or CIS126RH | Red Hat System Administration I | |
| Select one of the following: | 3-4 | |
| Introduction to Networking | ||
| Introduction to Networks 1 | ||
| Restricted Electives | ||
| Select one to three credits from the following: | 1-3 | |
| Recycling Used Computer Technology | ||
| Computer Information Systems Internship | ||
| Computer Information Systems Internship | ||
| Computer Information Systems Internship | ||
| Cooperative Education | ||
| Cooperative Education | ||
| Special Projects | ||
| Special Projects | ||
| Special Projects | ||
| Total Credits | 19-22 | |
- 1
CNT140AB Introduction to Networks is recommended for students interested in pursuing their Cisco Network Administration Certification